Before we start the journey, I wanted to make sure that we connect on the right way. What is Pen Boutique and what do we stand for? ( just like that song, "some nights" - What do we stand for?)
Back in 2004 it was a concept that I started since I was jobless and a mother of a kid. I love fine pens, the way fountain pen writes and it glides on the paper. I wanted to do something wonderful and something I will love. I see many people being good in the field they love and it seems they are more successful when they do something which they look forward to do everyday. I wanted to do something very similar. I thought and thought. And then I decided. At every thought I was coming back to the fine pens, the customers I dealt with, the interactions, the joy of explaining about different types of writing instruments. So there it was. The Pen Boutique. It was not easier as I thought. Vendors were doubting, Mall management were scoffing at presentations ( beautiful pen did not do the trick :-)) and then the Bank managers - they thought I was living pipe dreams. Make a business succeed with fine writing as the major source of sales? Well, everything has to happen for a reason and fortunately on our 9th try, we came across a fantastic bank manager who loved fine pens and believed on my business plan. We got the loan and off we went! From the start, the emphasis was on the customer service and be part of the pen community. We made sure that customer service was top notch. If you build it they will come. But if you do better customer service they will remember and come again! That is the mantra we had it then and have it now also. Over the years, at Pen Boutique we are fortunate to have fantastic customers and wonderful team. We love selling fine writing instruments and even love more in educating it to the younger generation the importance of fountain pens and writing on paper at early age. Over the year some good things has happened:
I hope you will be part of our journey. Are we going to make mistakes? Yes. But do give us a chance to fix it. Our error margin is less. We are human and I would like it to be that way so that we have that personal touch on orders. I am not that technology savvy but do have some awesome technology people helping me. What we like is educating and selling fine pens. And we hope that you will be our customer for a long time to come :-)
If you have any questions, call us at:(410) 992-3272 or toll free 1 800 263 A-PEN. We are open for customer service Monday - Friday 10AM -6PM. For sales we have additional lines and we are open Monday - Friday - 9AM - 12 MID NIGHT and Saturday and Sunday, 10AM -6PM.