Don't Believe us. Believe our customers as to what they have to say about our customer service. These are the emails we have got and some of them we have mentioned here. If you want yours to be included please do send us an email when we send you your order receipt ( this is to ensure that only customers who have experienced shopping with us will give the true testimonials).
There was a mix up on the quantity and the type of item ordered. The seller was very courteous and assisted in the favorable resolution of the matter. There was prompt attention given to it and that is greatly appreciated. What a system! A system that even fortune 500 companies need to learn from. - Paul Hugh, Burlignton,NJ
This is my second experience with Pen Boutique, also very positive. They are very businesslike and professional in their service. And they have a breadth of inventory with a thinking mind. I was looking for a rather esoteric, not too common pen. They had it. And their shipping was just as they said. I'd recommend them quite heartily. -Neal E. Gilbert,Centennial,CO
My filofax arrived way ahead of schedule. I was very impressed with the condition of my item and the packaging. I recommend Pen Boutique to everyone! They have some unique products and are thinking bunch - barbara torres, Houston,Texas
The item was very well packed, and delivered well ahead of the stated date. A good store to be back if you need anything for great pens like Mont Blanc. Thank you. -Trang N. More, Stafford,VA
I can't say enough good things about Pen Boutique. Really, my experience with them has been wonderful. This was the third time I'd ordered from them, and once again, I had my order within 4 business days. And that was with "standard shipping"!! Products are top of the line, packing is excellent. Really, Pen Boutique DOES IT RIGHT!! I wish all online merchants were this good! - Erin , phoenix, az
My only "complaint" is that the item shipped several days sooner than predicted (normally a benefit, and hence the quotes). Based on the predicted ship date, and needing a gift to arrive on time, I paid extra for express shipping that turned out not to be necessary. They are that fast...
-Paul D Smolenski, Philadelphia.
I am writing to give a big thank you to Leena for all her help in my recent pen order. She went above and beyond when I called to check on a pen. You were out of stock and she searched and took the time to find something else that I love even more! It was for my husband for our 20th anniversary and she said she understood how important it was that I find the perfect gift. Hats off to Leena and your whole company for the customer service. More folks should realize how important it is!!! Thanks Again and I will be a returning customer.
Summit Motorsports Park
I am very pleased with my dealings with your shop - if there is a place you want to be rated please send the link. And I will save my $ until I can afford an Omas fountain pen.
Thank you so much! Your level of service has been outstanding on Montblanc pens- I have
kept my boss posted on all that you are doing and he is most impressed!
(And appreciative!) As am I!!
I will keep your contact details on file and for future use and will definitely recommend you to any colleagues who may have a need for corporate gifts!
Hope you have a great weekend when it gets here!
Kathleen Prosise,Executive Assistant
"WOW! What great customer service. You have made my 10th anniversary gift truly memorable. I plan to have this pen for a long, long time.
Pen Boutique has given me the best retail web experience ever. It is important to remember that we are customers even though your sales staff may never see us face to face. You made me feel important from my very first inquiries. I am recommending you to all my friends. Do you have a gift catalogue that we can use at the Holidays?"
Steve Elliott,New York City
"First of all, I must say you are what customer service should be!!!! Not only were you a great person to deal with, you have kept a great flow of communication going.
Secondly, you promised me my pen by Monday but I would like to inform you that, I've already received it and am completely shocked by how fast it arrived!!!! Once again, you've exceeded expectations!!!!
Lastly, I am highly recommending you to all my friends and family or anyone looking to purchase a fine writing instrument. Do you mind if I give your name out?
Please do not change your business practice, it is refreshing to say the least!"
-Mario Cipollone, Ontario,Canada
"..Just a brief note to inform you how pleased I was with the service and sale by Lynn. She was patient answering questions and thorough in her discussion regarding the various pens. I purchased an Omas Emotica and am very pleased. In fact, all of your staff has been friendly and accomodating. Thank you for your service." -Jerome Saunders,Cleveland, Ohio.
..very fast service! the delivery were made on time for christmas !I enjoy this website. I love pens and this website would be the choice! -Paul Stress,Colorado,
"...Our company ordered 35 Montblanc Gold Classic pens and tried various vendors before the buying decision. I was explained quite suberbly about various product options we had and the corporate discount that I can have. The product knowledge is outstanding. The order was delivered well before time.We buy every year for our clients in US,Asia and Europe and this vendor has given us the best experience. I would recommend to give them a try before you make a decision."- Debbie Rucker,CA
"Thank you very much for a great shopping experience! My order came quickly and was just what I wanted." -Marc Rodrigeuz, Clinton, NJ
"All I can say is WOW! Great prices and speedy delivery. The absolute best online buying experience I have ever had in my 10 years of internet shopping. Kudos to you all." - Kaitlin Ta, Denver, CO
"A ground shipping coming overnight to New York. What an experience. You guys are the best. Knowledge, customer service and fast shipping. Compared to other pen dealers you guys are miles ahead. No more buying from them." - Chris Sutherland, New York.
"I buy from PenBoutique.com from Australia all the time especially Cartier and Omas limited pens. It is not because I cannot find it locally. I have found that Pen Boutique will take care of you even after you buy. And then they also beat in price with what I pay with customs than buying locally. I will return as and when new limited editions has to be added into my collection." - Bruce Griffith, Sydney, Austrailia
"I thought my pen was lost in shipment. But you guys went over and above the level of customer service, called the postal department here and opened up an enquiry. The result was that I got my pen which was held in customs. If there is best, you guys are best of the best. " Rehiah Belamy, Director, Insurance Group, Guadalupe.
"Excellent service and products! Will do business again and recommend to friends & family! Thanks" - Ralph - Monterey, California.
"Bought an Omas Paragon, Lucens ,new 360, Burkina, Pelikan 1000. How can you guys keep repeating the same level of customer service. Well so far I give you 100% with many more tests to come. Sorry, I am picky about the way I get things :-)" - Dr. Richard Simpson, Chicago, IL
"Just want to thank you for excellent service and product. I will be buying all my Pens from you from now on and will recommend your site to all my friends. I could not believe how fast my Pens were delivered and they were exactly what I wanted." Patricia - Miami, Florida
"I usually buy from you guys. But this had to be written. I was in a conference in Los Angles and we had a surprise special guest in our conference. It was a rare opportunity for us and we wanted something for him to remember. I called you guys around 6pm and ordered a Montblanc Solitaire fountain pen and wanted it next day on a Saturday!. You guys were exceptional and drove to the Fedex office to send the pen. It arrived next day morning at 9:45 and the conference started at 10am. We presented the gift to this exceptional gentleman when we introduced him and he was thrilled and overjoyed. I would like to thank Nicole and Leena to go beyond the level of the customer service. You guys are gems for any corporate. Others are missing it. " Linda Howell, CEO, Los Colinas, CA.