We do ship internationally and we give importance to international customers equally as the domestic customers. If the product can be ordered online please proceed to checkout and choose your country in the drop down list and complete the checkout. The shipping should be shown automatically. If the product cannot be ordered online, then you have to use the fax order form. There is also a Fax Order Form which can be filled in MSWORD and emailed to us. Please note that we do only FOB shipping. The recipient is responsible for all additional brokerage fees, customs fees, duties and/or other fees that may apply. There are some countries we do not ship.

We are thinkers of 100% satisfaction. Our return policy is 15 days from the date of ordering. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged the respective shipping fee). If you receive a defective item, we will reimburse your return shipping charge of US Ground. Please call us to make the US Return label. Return your product to:

We are one of the few in the business who gift wrap in a beautiful traditional way with a matching bow. Best of all it is the cheapest you can get. Just check mark the Gift wrapping while checking out.

We *do not *repair pens in house. In fact, it is one of the most delicate thing you can do. Hence, we use the manufacturer to do the repair. It serves two things: One manufacturer's genuine parts are used and second, if the product is within warranty period, it keeps the warranty intact. Keeping this view of utmost customer service, please send us your pen neatly padded and packaged to us with a contact number to reach you. We ship it out from our company to the manufacturer and do insure the package. There will be $15 shipping fee. For fountain pens, the repair charge can be even more, hence we send a request to manufacturer to give us the estimate before proceeding. We then call you to get your approval before the manufacturer proceeds to repair. Please send your pen with a note of damage to:

Send us a email request with 'Subject Matter: Catalog Request ' using the below contact us link. We publish our catalog only two times a year.
http://www.penboutique.com/t-contact.aspx

See a sample Pen Boutique catalog from previous year.

Still have questions? We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sales. Hence, any questions unanswered are welcome. Please give us a call or email us using the 'contact us' link.