- What is Pen Boutique's price guarantee?
- Can i fax and traditional mail?
- Which payment methods are supported by Pen Boutique checkout cart?
- What are the shipping and handling fees ?
- Do you ship to PO boxes, APO and FPO address?
- Does Pen Boutique ship to International addresses?
- What is Pen Boutiques Return policy?
- Does Pen Boutique Gift Wrap their products?
- How can Pen Boutique help us in repair of the products they sell?
- How can i order a catalog ?
- How to contact Customer Service?
- American Express
- Personal Check/Money Order / Corporate Checks
'Pen Boutique Limited' addressed to
Pen Boutique LtdAttn: Online Sales, 5560 Sterrett Place. Suite 115, Columbia,MD 21044 United States of America
You can order it online or call us at:
1(800) 263A-PEN to order.
We do ship internationally and we give importance to international customers equally as the domestic customers. If the product can be ordered online please proceed to checkout and choose your country in the drop down list and complete the checkout. The shipping should be shown automatically. If the product cannot be ordered online, then you have to use the fax order form. There is also a Fax Order Form which can be filled in MSWORD and emailed to us. Please note that we do only FOB shipping. The recipient is responsible for all additional brokerage fees, customs fees, duties and/or other fees that may apply. There are some countries we do not ship.
We are thinkers of 100% satisfaction. Our return policy is 15 days from the date of ordering. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged the respective shipping fee). If you receive a defective item, we will reimburse your return shipping charge of US Ground. Please call us to make the US Return label. Return your product to:
- We cannot accept returns on
Limited Editions where a factory seal on the packaging has been broken by customer
Where the product was new and undamaged and the damage was caused by the customer.
- Pen Boutique Ltd
Attn: Returns Department
5560 Sterrett Place.
We are one of the few in the business who gift wrap in a beautiful traditional way with a matching bow. Best of all it is the cheapest you can get. Just check mark the Gift wrapping while checking out.
We *do not *repair pens in house. In fact, it is one of the most delicate thing you can do. Hence, we use the manufacturer to do the repair. It serves two things: One manufacturer's genuine parts are used and second, if the product is within warranty period, it keeps the warranty intact. Keeping this view of utmost customer service, please send us your pen neatly padded and packaged to us with a contact number to reach you. We ship it out from our company to the manufacturer and do insure the package. There will be $15 shipping fee. For fountain pens, the repair charge can be even more, hence we send a request to manufacturer to give us the estimate before proceeding. We then call you to get your approval before the manufacturer proceeds to repair. Please send your pen with a note of damage to:
- Pen Boutique Ltd
Attn: Repair Coordinator
5560 Sterrett Place.
Suite 101 Columbia,MD 21044
Phone: (800) 263 A-PEN and
option 2 for customer service.
1) You can also send the pen by yourself to repair to the manufacturer office in US.
2) It takes around anywhere from 3 to 4 weeks to repair the pen from manufacturer. Limited Editions, take much more time since it has to go the respective countries. So, if you are seriously in love with your pen, then it is better to find an alternative in the mean
See a sample Pen Boutique catalog from previous year.
Still have questions? We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sales. Hence, any questions unanswered are welcome. Please give us a call or email us using the 'contact us' link.
1(410) 992-3272 (for international use this)
Fax us at 1(410) 992-3274
Saturday and Sunday is a holiday