RETURN POLICY
We are thinkers of 100% satisfaction. When you shop at PenBoutique.com, we want to make sure that you are fully satisfied.
Our return policy day is 15 days from the date of delivery. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged our nominal shipping fee according to the scale). If you receive a defective item, we will reimburse your return shipping charge of FeDex Ground or UPS Ground. Please call us to make the FedEx/UPS Return label. For international orders, the refund will be made only in US dollars. We are not responsible for the exchange rate differences.
Pen Boutique Limited (H.O.)
Attn: Returns Department
5070 Executive Park Drive
Ellicott City,MD 21043
We cannot accept returns on
• Special Orders
• Engraved Items
• Corporate Orders
• Limited Editions where a factory seal on the packaging has been broken by customer
• Where the product was new and undamaged and the damage was caused by the customer.
