We are thinkers of 100% satisfaction. When you shop at PenBoutique.com, we want to make sure that you are fully satisfied. We are proud of the quality of our products and want you to be fully satisfied with your purchase.
15-Day Return Policy
Our return policy day is 15 days from the date of delivery. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged our nominal shipping fee according to the scale). If you receive a defective item we send you the shipping label/email return label to send it back to us. Please call us to make the FedEx/UPS Return label. For international orders, the refund will be made only in US dollars. We are not responsible for the exchange rate differences.
Fountain Pen Return Policy
Fountain pens are special and once filled it is very difficult to resell the item when returned. When you purchase a fountain pen, it is recommended that you test drive it with dipping the nib in the ink. If you use the cartridges supplied with the pen or if you fill it with ink, then in order for us to resell, we have to send it to the manufacturer's repair facility. We want to make sure that all of our customers when they buy from us get a brand new pen which is not used. Hence, we will charge you a nominal restocking fee of 10% to accommodate these repair and shipping charges to manufacturer's repair facility. We then sell these pens in our outlet store. Please note that the restocking fee is only for fountain pen which is filled with the ink. If you have any questions please do contact us.
Return Merchanise Authorization(RMA#)
All returns under Return Policy requires an RMA (Return Merchandise Authorization) number. To obtain RMA# please call our customer service at 1(800) 263 2736 Option:2 or email us with CONTACT US form. Please include /have your Order#/web order# ready.
Pen Boutique Limited (H.O.)
Attn: Returns Department/RMA#________
5560 Sterrett Place
Suite 101
Columbia,MD 21044
Return Exclusions:
We cannot accept returns on
• Special Orders
• Engraved Items
• Corporate Orders
• Limited Editions where a factory seal on the packaging has been broken by customer
• Limited Edition Fountain Pen which is inked. These pens needs to be sent back to the manufacturer for repair since most of them are piston filled and the heart opens when the fountain pen is dipped.
• Where the product was new and undamaged and the damage was caused by the customer.
How To Prepare A Return:
To return an item purchased from Pen Boutique, please follow these guidelines:
1) Your Return Authorization Code. Call 1.410.992.9272 Option: 2 or email us using the contact form and you will be given a Return Authorization Code. Please write down this RMA# on the label while returning to us at the below address. Without RMA# we cannot process the return sent to our return processing address.
2) Package Your Return. Please package your return carefully and address it to the below address. Please do not write anything like Montblanc or Cartier or the description on the package for security reason.:
Pen Boutique Limited (H.O.)2) Insure Your Package: Please insure your package to the appropriate value. When you send expensive items, please make sure that you insure it properly so that you can claim the value when it is lost. Generally for orders above $100, insurance is recommended.
Attn: Returns Department/RMA#________
5560 Sterrett Place,
Suite 101
Columbia,MD 21044
