Pen Boutique Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa,Mastercard,Discover and American Express. We also accept paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All the shipments shall be done via USPS or Federal Express. Orders above $100 will be sent with insurance protection. We do ship internationally but the shipping charges vary. Therefore, we will collect an initial amount and then adjust according to the FedEx rate to your country. If the rate quoted by FedEx is much more than the initally collected amount, we will email youfor your approval. Please note that the customer is responsible for any Duty or Import taxes that may be charged by the receiving country. Shipping charges may vary for certain heavier items. You will be notified of any increased charge. We do not charge any handling fee. Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days .However, on some circumstances we may have to delay your order. Rest assured we will inform you immediately on this. International orders are given additional scrutiny of authenticity.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from the state of Maryland All other orders are tax free, please make sure to click the exempt box to reduce tax to zero.
Credit Card Security
We are very much concerned about security. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We guarantee your satisfaction. All items come with 15 days of return policy except for clearance items, sale items, engraved items and special orders. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 410 740 1088 (International +1 410 740 1088) or fax us on 410 740 1089 or write to us at 10300 Little Patuxent Parkway Columbia MD 21044 United States.
Pen Boutique Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
All items can be refunded for a full refund with 45 days of purchase. We apologize that Sale items, Clearance items, engraved items and special orders cannot be returned.