Dear Pen Family, 3/27/2020
Our store is still closed due to the COVID-19 pandemic. Our support staff is working from home, and although we are shipping with very minimal staff at our warehouse, we have so far been able to keep up with orders. Even I'm in the warehouse packing orders, which brings me back to the days when we were just starting out. Thank you very much for your support during this trying time. We are trying our best to get orders out with our reduced staffing and have so far been able to keep up, but please be patient with us if we fall behind.
This is a different time, unlike anything we've ever been through. Our home has become an office, a playground for the kids, and a dinner place. Going out to dinner with family and friends, chatting with customers in the store, and celebrating my team's birthdays feels like a distant memory. However, not everything is bad. We cook more, try new recipes, walk outside almost every day, my daughter bakes something new every day, and we have excellent quality time together. I now try to write every day and encourage my kids to use fountain pens in their daily writing. How are you using this "stay at home" time?
Starting today, we'll be putting a surprise gift in every 50th order. If you're the lucky one, be sure to share it on social media and tag us!
Stay positive, be humorous, keep social distancing and WRITE MORE!
PS: The emailer is late by a day as I was packing yesterday and was tired after the day and needed a break!