The Lamy M51 Yellow Highlighter Refill.
|Number of Items||Comes 2 in a Pack|
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100% Price Guarantee
If you find a product for a lower price on another website of authorized dealers, we will refund you the difference between the lower price and Pen Boutique's price. We'll even refund the difference if we lower the price at PenBoutique.com!
To receive your refund:
Why don't you guys do a 110% or 120% guarantee like other many retailers?
That is because we want to ensure an honest commitment. You find a lower price, we do a match and you are happy and we are happy that we have got the business. Instead of the 110% where you are arguing for the difference and just luring business, we want your business but we want it in a satisfied way. Bascially, for us Price is not the only point, customer satisfaction is more important. Morever, it gives a wrong impression that you are going to get and extra 10% or 20% off, whereas you are only getting 10% or 20% off the different price which may be only a few couple of dollars or worse some cents. WE would like things to be straight forward.
We are thinkers of 100% satisfaction. When you shop at PenBoutique.com, we want to make sure that you are fully satisfied. We are proud of the quality of our products and want you to be fully satisfied with your purchase.
30-Day Return Policy
Our return policy day is 30 days from the date of delivery. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges . If you receive a defective item we send you the shipping label/email return label to send it back to us. Please call us to make the FedEx/UPS Return label. For international orders, the refund will be made only in US dollars. We are not responsible for the exchange rate differences.
Fountain Pen Return Policy
Fountain pens are special and once filled it is very difficult to resell the item when returned. When you purchase a fountain pen, it is recommended that you test drive it with dipping the nib in the ink. If you use the cartridges supplied with the pen or if you fill it with ink, then in order for us to resell, we have to send it to the manufacturer's repair facility. We want to make sure that all of our customers when they buy from us get a brand new pen which is not used. Hence, we will charge you a nominal restocking fee of 10% to accommodate these repair and shipping charges to manufacturer's repair facility. We then sell these pens in our outlet store. Please note that the restocking fee is only for fountain pen which is filled with the ink. If you have any questions please do contact us.
Return Merchandise Authorization(RMA#)
All returns under Return Policy requires an RMA (Return Merchandise Authorization) number. To obtain RMA# please call our customer service at 1(800) 263 2736 Option:2 or email us with CONTACT US form. Please include /have your Order#/web order# ready.
If an Item is returned to us without an prior authorization number,there would be a 15% straight restocking fee (Based on the condition of the product,if the product is damaged,there would be no refund).Also,the item should be received within the window of 15 days after you receive the product.
RMA's are valid for 15 days to send it back and will be not eligible for return after 15 days. Return your product to:
Pen Boutique Limited (H.O.) Attn: Returns Department/RMA#________ 5560 Sterrett Place Suite 101 Columbia,MD 21044
We cannot accept returns on
How To Prepare A Return:
To return an item purchased from Pen Boutique, please follow these guidelines:
1) Your Return Authorization Code. Call 1.800.263.2736 Option: 2 or email us using the contact form and you will be given a Return Authorization Code. Please write down this RMA# on the label while returning to us at the below address. Without RMA# we cannot process the return sent to our return processing address.
2) Package Your Return. Please package your return carefully and address it to the below address. Please do not write anything like Montblanc or Cartier or the description on the package for security reason.:
Pen Boutique Limited (H.O.) Attn: Returns Department/RMA#________ 5560 Sterrett Place, Suite 101 Columbia,MD 21044
2) Insure Your Package: Please insure your package to the appropriate value. When you send expensive items, please make sure that you insure it properly so that you can claim the value when it is lost. Generally for orders above $100, insurance is recommended.
100% Secure Purchase Guarantee
Pen Boutique's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Netscape, and AOL's browser, so that only Pen Boutique can read a buyer's personal information.
We guarantee that every purchase you make on the PenBoutique.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Pen Boutique, you will pay nothing.
Shopping online at Pen Boutique is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at PenBoutique.com, you will be on your way to appreciating the convenience and security of shopping from home.
The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Pen Boutique will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the PenBoutique.com website while using Pen Boutique's secure server. If such an event does occur, you must notify your credit card provider.
Enjoy free shipping anywhere in the Continental United States. US Standard Ground Service( we will ship by FedEx or USPS) is free to Pen Boutique customers where the purchase value is more than $50. US ground usually takes 3-7 business days according to the location. ( we ship from Maryland, so California will take at least 5 business days. Please see Fedex zone map for more information at www.fedex.com and USPS zone www.USPS.COM )
Free Shipping offer does not apply on shipments to non-U.S. addresses including Hawaii,Alaska and Puerto Rico.
Signature Requirement For Deliveries
If your delivery is over $300 we require a direct signature for delivery regardless of any waivers you have from FedEx®. These requirements are for your protection. Please ensure that you are available to take the delivery or make arrangements to have the item signed. If you want to make any special arrangement then please call us at 1.800.263.2736 Option 2 ( customer service).
If you would like to expedite your shipping then we do have overnight, 2nd day shipping, Express saver (3 day) for additional charge. We do charge nominally and is below the Fedex/USPS rates. Saturday delivery is available but please call 1.800.263-A-PEN(2736), so that we can arrange it accordingly. Saturday delivery does cost more than standard overnight and only priority overnight can be done. These rates will be given to you after we check the actual amount.
For Hawaii and Puerto Rico residents, we have USPS shipping option, so that you can have a cost effective way of shipping. ( compared to FedEx which has only FedEx 2nd day and FedEx Priority Overnight). However, Hawaii has only Fedex 2nd day and only Fedex Priority Overnight ( no Standard Overnight)
Please Here for the Holiday Delivery Time
Delivery times can vary for each product based on the delivery location and the size of the product. Some products with higher amount(Usually $1000 and above. This is set by your bank to do the extra verification for your safety) will need additional authentication as per our Maxmind score and bank suggests for each transaction. But most of the products, we try to ship it out in 1 -2 business day( orders place on website or over the phone. International shipping times varies due to the need of extended verification ). We process a lot of orders in a day and in some seasons ( especially holidays) we might have a slight delay in processing. By calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. Due to the size of some products like big jewelry boxes, ground shipping may be the only shipping method available.
How is my total delivery time determined?
The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.
Pre-Ship Processing Time is the time it takes from when you submit your order to when the product leaves the warehouse. We usually ship items within 1 - 2 business days ( Monday - Friday) for in-stock items. Products with engraving or additional customization do have an extra pre-processing time of 5-7 business days. We get the high end pens like Montblanc, Cartier engraving done by them to keep the warranty in-tact. In case of shipment delays, we will intimate you via email or phone. Items which are valued more than $500 may require additional verification and might delay the order. We will contact you quickly in case of delays.
Shipping time is measured from when your order leaves the warehouse to when it arrives at your home or office.
International Shipping: Pen Boutique does ship internationally. Please see our international shipping section/page for the full details.
Overnight Shipping: Please call us at 1800-263-2736 or email us at [email protected] to confirm that your product is shipped on the same day. Please note that some of our product may not be in stock and cannot be shipped the same day. Our shipping cut off for Overnight is 1PM EST.