The Acme Architect's Pencil Set - Frank Lloyd Wright. Acme presents FLW Architect's pencil inspired by Frank Lloyd Wright. Design based on a textile block from the Ennis House, barrel is appointed with Mr. Wright's favorite color, Cherokee Red. Featured with chrome grip, the writing instrument is easy to hold and delight with which to write. The set is presented beautifully in ACME metal box.
100% Price Guarantee
100% Price Guarantee If you find a product for a lower price on another website of authorized dealers, we will refund you the difference between the lower price and Pen Boutique's price. We'll even refund the difference if we lower the price at PenBoutique.com!
The item must be in stock in the same style, size and color that was purchased from the PenBoutique.com website.
The website where you find the lower price cannot be an auction site, unauthorized dealers or dealers with who we cannot price match as instructed by the manufacturer.
Limited Editions and exclusive editions cannot be compared. They have different market value at different times.
Shipping charges, promotions, and taxes, if any, will be included when calculating the price difference.
Offer is valid for 10 days after you make your purchase.
To receive your refund:
Complete your purchase.
Send an email to email@example.com with: (1) your Order Number, (2) the URL/copy of email of the site where you found the item, and (3) instructions how to find the item.
After receiving your email, Pen Boutique will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total.
Why don't you guys do a 110% or 120% guarantee like other many retailers? That is because we want to ensure an honest commitment. You find a lower price, we do a match and you are happy and we are happy that we have got the business. Instead of the 110% where you are arguing for the difference and just luring business, we want your business but we want it in a satisfied way. Bascially, for us Price is not the only point, customer satisfaction is more important. Morever, it gives a wrong impression that you are going to get and extra 10% or 20% off, whereas you are only getting 10% or 20% off the different price which may be only a few couple of dollars or worse some cents. WE would like things to be straight forward.
We are thinkers of 100% satisfaction. When you shop at PenBoutique.com, we want to make sure that you are fully satisfied. We are proud of the quality of our products and want you to be fully satisfied with your purchase.
30-Day Return Policy
Our return policy day is 30 days from the date of delivery. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges . If you receive a defective item we send you the shipping label/email return label to send it back to us. Please call us to make the FedEx/UPS Return label. For international orders, the refund will be made only in US dollars. We are not responsible for the exchange rate differences.
Fountain Pen Return Policy
Fountain pens are special and once filled it is very difficult to resell the item when returned. When you purchase a fountain pen, it is recommended that you test drive it with dipping the nib in the ink. If you use the cartridges supplied with the pen or if you fill it with ink, then in order for us to resell, we have to send it to the manufacturer's repair facility. We want to make sure that all of our customers when they buy from us get a brand new pen which is not used. Hence, we will charge you a nominal restocking fee of 10% to accommodate these repair and shipping charges to manufacturer's repair facility. We then sell these pens in our outlet store. Please note that the restocking fee is only for fountain pen which is filled with the ink. If you have any questions please do contact us.
Return Merchandise Authorization(RMA#)
All returns under Return Policy requires an RMA (Return Merchandise Authorization) number. To obtain RMA# please call our customer service at 1(800) 263 2736 Option:2 or email us with CONTACT US form. Please include /have your Order#/web order# ready.
If an Item is returned to us without an prior authorization number,there would be a 15% straight restocking fee (Based on the condition of the product,if the product is damaged,there would be no refund).Also,the item should be received within the window of 15 days after you receive the product.
RMA's are valid for 15 days to send it back and will be not eligible for return after 15 days.Return your product to:
Pen Boutique Limited (H.O.) Attn: Returns Department/RMA#________ 5560 Sterrett Place Suite 101 Columbia,MD 21044
We cannot accept returns on
Limited Editions where a factory seal on the packaging has been broken by customer
Limited Edition Fountain Pen which is inked. These pens needs to be sent back to the manufacturer for repair since most of them are piston filled and the heart opens when the fountain pen is dipped.
Where the product was new and undamaged and the damage was caused by the customer.
We will not accept returns of opened Ink Bottles ,Ink Cartridges and refills.Kindly contact customer service without opening the package in case you ordered a wrong item or no longer want the item that you ordered.
How To Prepare A Return:
To return an item purchased from Pen Boutique, please follow these guidelines:
1) Your Return Authorization Code. Call 1.800.263.2736 Option: 2 or email us using the contact form and you will be given a Return Authorization Code. Please write down this RMA# on the label while returning to us at the below address. Without RMA# we cannot process the return sent to our return processing address.
2) Package Your Return. Please package your return carefully and address it to the below address. Please do not write anything like Montblanc or Cartier or the description on the package for security reason.:
2) Insure Your Package: Please insure your package to the appropriate value. When you send expensive items, please make sure that you insure it properly so that you can claim the value when it is lost. Generally for orders above $100, insurance is recommended.
100% Secure Transaction
100% Secure Purchase Guarantee
Pen Boutique's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Netscape, and AOL's browser, so that only Pen Boutique can read a buyer's personal information.
We guarantee that every purchase you make on the PenBoutique.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Pen Boutique, you will pay nothing.
Shopping online at Pen Boutique is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at PenBoutique.com, you will be on your way to appreciating the convenience and security of shopping from home.
The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Pen Boutique will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the PenBoutique.com website while using Pen Boutique's secure server. If such an event does occur, you must notify your credit card provider.
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