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Made two phone calls. The first was product test inquiry only, seeing how they respond. The man I spoke with was very polite and patient with my questions. A few days later my next call was a test purchase for a inexpensive pen converter. The woman helping me was also polite and courteous. Though I spent less than ten dollars she treated me as if I was spending hundreds of dollars. With both calls and delivery I am pleased. It is extremely important businesses understand their phone handlers are the first line interaction with customers and prospective customers. They are charged with the responsibility for holding onto customers, and for acquiring new customers. Without customers businesses close, jobs are lost. Pen Boutique did very good. Thank you Pen Boutique.