MOST FREQUENTLY ASKED QUESTIONS
Have a question? We have answers. Check out our top 20 FAQs below. If you don't find your question here (or an answer that works for you), contact us and we'll be happy to help.
Click on a topic to view FAQs articles on that subject.
Q1. What is Pen Boutique's price guarantee?
Ans It is our policy not to be undersold by any authorized dealer on regularly priced products or advertised specials. If you have any questions, please contact our sales department and ask for the Sales Manager or email us. Most of the time we do match the price if it is by authorized dealer and is a genuine new product with full warranty. If we do not price match with the other company, we will let you know the reason why. We assure you that our prices are very competitive. More questions? Use the contact us link below with subject 'Price Match'. https://www.penboutique.com/outlets/ . We will not price match with Amazon, Ebay, Overstock.com, or other similar companies.
Q2. Can i fax and traditional mail?
Ans Order by Fax Ordering by fax is accepted by us. We try every way to help customer and we know that sometimes, some customers prefer to order clearly by fax. You can use the below form to download and then order by fax at 1(410) 992 3274 , Fax Order Form
Order by Mail: If you would like to order by postal mail, you are very welcome. Please do not send credit card information though. You can however include the check payable to 'Pen Boutique Limited'. Use the same Fax Order Form and check the pay by check box and write the check number.
Q3. Which payment methods are supported by Pen Boutique checkout cart?
Ans We accept the following methods of payment.
- American Express
- Corporate Checks
For Personal check, we do not accept orders online. Instead, it is suggested that you download and print the form and send it by Post with the check Payable to 'Pen Boutique Limited' addressed to
'Pen Boutique Limited' addressed to
Pen Boutique Ltd
Attn: Online Sales, 5560 Sterrett Place. Suite 115, Columbia,MD 21044 United States of America
We are very serious of your privacy information, hence only the concerned person will enter your sales into the computer and then filed in a secured locker immediately, after the bank check is approved.
Q4. What are the shipping and handling fees ?
(in US Currency)
|Shipping Charge by Total (1st 2lbs)
||Expedited 2 Day
||Expedited Overnight (In Stock Only,Order By 1PM -Please Call # 800.263.2736)
||USPS Hawaii,Alaska & Puerto Rico
||Expedited 3 Day
||USPS Priority Mail
||USPS Priority mail Canada
||USPS International Express Mail
||USPS International Large Priority Mail
||USPS International First Class ( No Tracking)
Q5. Do you ship to PO boxes, APO and FPO address?
Ans Yes, we now use USPS to send to PO/APO/FPO address.
You can order it online or call us at:
1(800) 263A-PEN to order.
Q6. International Orders
Ans We do ship internationally and we give importance to international customers equally as the domestic customers. If the product can be ordered online please proceed to checkout and choose your country in the drop-down list and complete the checkout. The shipping should be shown automatically. If the product cannot be ordered online, then you have to use the fax order form. There is also a Fax Order Form which can be filled in MSWORD and emailed to us. Please note that we do only FOB shipping. The recipient is responsible for all additional brokerage fees, customs fees, duties and/or other fees that may apply. There are some countries we do not ship.
Q7. Return Policy
Ans We are thinkers of 100% satisfaction. Our return policy is 15 days from the date of ordering. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged the respective shipping fee). If you receive a defective item, we will reimburse your return shipping charge of US Ground. Please call us to make the US Return label. Return your product to:
We cannot accept returns on
Limited Editions where a factory seal on the packaging has been broken by customer
Where the product was new and undamaged and the damage was caused by the customer.
Pen Boutique Ltd
Attn: Returns Department
5560 Sterrett Place.
Columbia,MD 21044 USA
Q8. Gift Wrapping ($2.95 with purchase.)
Ans We are one of the few in the business who gift wrap in a beautiful traditional way with a matching bow. Best of all it is the cheapest you can get. Just check mark the Gift wrapping while checking out.
Ans We *do not *repair pens in-house. In fact, it is one of the most delicate things you can do. Hence, we use the manufacturer to do the repair. It serves two things: One manufacturer's genuine parts are used and second if the product is within the warranty period, it keeps the warranty intact. Keeping this view of complete customer service, please send us your pen neatly padded and packaged to us with a contact number to reach you. We ship it out from our company to the manufacturer and do insure the package. There will be $15 shipping fee. For fountain pens, the repair charge can be, even more, hence we send a request to the manufacturer to give us the estimate before proceeding. We then call you to get your approval before the manufacturer continues to repair. Please send your pen with a note of damage to:
Pen Boutique Ltd
Attn: Repair Coordinator
5560 Sterrett Place.
Suite 101 Columbia,MD 21044
Phone: (800) 263 A-PEN and
option 2 for customer service.
1) You can also send the pen by yourself to repair to the manufacturer office in the US.
2) It takes around anywhere from 3 to 4 weeks to repair the pen from the manufacturer. Limited Editions, take much more time since it has to go the respective countries. So, if you are seriously in love with your pen, then it is better to find an alternative in the mean
Q11. Customer Service
Ans Still have questions? We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sales. Hence, any questions unanswered are welcome. Please give us a call or email us using the 'contact us' link.
Call us at: 1(800) 263-A-PEN to order,
1(410) 992-3272 (for international use this)
Fax us at 1(410) 992-3274
10am – 6pm Eastern time, Monday-Friday.
Saturday and Sunday is a holiday