MOST FREQUENTLY ASKED QUESTIONS
Have a question? We have answers. Check out our top 20 FAQs below. If you don't find your question here (or an answer that works for you), contact us and we'll be happy to help.
Click on a topic to view FAQs articles on that subject.
Q1. What is Pen Boutique's price guarantee?
Ans It is our policy not to be undersold by any authorized dealer on regularly priced products or advertised specials. If you have any questions, please contact our sales department and ask for the Sales Manager or email us. Most of the time we do match the price if it is by authorized dealer and is a genuinely new product with full warranty. If we do not price match with the other company, we will let you know the reason why. We assure you that our prices are very competitive. More questions? Use the contact us link below with subject 'Price Match'. or send us email : support @ penboutique.com ( it is one word).
We do not price match with Amazon, eBay as the product authencity cannot be determined.
Q2. Can I fax and traditional mail?
Unfortunately, we do not do any more FAX or Mail orders due to the increased security that we adopted for our customers. You can call us at 410.992.3272 or chat with us for ordering. Our website is very user friendly and you should not find any problem in ordering.
Q3. Which payment methods are supported by Pen Boutique checkout cart?
Ans We accept the following methods of payment.
- American Express
- Corporate Checks
- Apple Pay
- Google Pay
We do charge at the time of ordering since we do not store credit card information on our computer. It is stored with the processor.
Q4. What are the shipping and handling fees ?
The shipping and handling is calculated automatically when you input the address. The shipping is directly calculated from USPS, FedEx carriers and is very similar to what is charged to us.
Q5. Do you ship to PO boxes, APO and FPO address?
Ans Yes, we now use USPS to send to PO/APO/FPO address.
You can order it online or call us at:
(410) 992 3272 to order.
Q6. International Orders
We do ship internationally and we give importance to international customers equally as the domestic customers. If the product can be ordered online please proceed to checkout and choose your country in the drop-down list and complete the checkout. The shipping should be shown automatically. If the product cannot be ordered online, then please call us or Chat with us during our office hours. We do not take any more fax orders due to the security measure we have taken to protect customers identity. Please note that we do only FOB shipping. The recipient is responsible for all additional brokerage fees, customs fees, duties and/or other fees that may apply. There are some countries we do not ship as per US trade embargo and high fraud rates.
Q7. Return Policy
We are thinkers of 100% satisfaction. Our return policy is 45 days from the date of ordering. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged the respective shipping fee). Fountain pens and inkball pens will incur a 20% restocking fee if they have been inked. If you receive a defective item, we will reimburse your return shipping charge of US Ground. Please call us to make the US Return label.
Return your product to:
Pen Boutique Ltd
Attn: Returns Department
5560 Sterrett Place.
Columbia, MD 21044 USA
We cannot accept returns on:
Limited Editions where a factory seal on the packaging has been broken by the customer
Where the product was new and undamaged and the damage was caused by the customer.
Q8. Gift Wrapping
We are one of the few in the business who gift wrap in a beautiful traditional way with a matching bow. Please call us or add a note and we can arrange for the gift wrap.
We *do not *repair pens in-house. In fact, it is one of the most delicate things you can do. Hence, we use the manufacturer to do the repair. It serves two things: One manufacturer's genuine parts are used and second if the product is within the warranty period, it keeps the warranty intact. Repairs are handled directly by the manufacturer or manufacturer representative. Please reach out to us to get the information as to where to send it for repair.
Phone: (410) 992 3272
1) You can send the pen by yourself to repair to the manufacturer office in the US. We have seen that it is more effective.
2) It takes around anywhere from 3 to 4 weeks (minimum) to repair the pen from the manufacturer. Limited Editions, take much more time since it has to go the respective countries. So, if you are seriously in love with your pen, then it is better to find an alternative in the mean time.
We are not producing paper catalogs anymore. We are working on digital catalog. Paper catalogs we have found that it is generally is not as popular like before as website is a live catalog and allows you to filter it more effectively.
Q11. Customer Service
Still have questions? We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sales. Hence, any questions unanswered are welcome. Please give us a call or email us using the 'contact us' link.
Call us at: 1(410) 992-3272
Email us at: email@example.com
Business Hours: All hours are Eastern Standard Time (EST)
Monday - Friday 9:30am - 5:30pm
Closed Saturday + Sunday
Monday-Friday 10am – 6pm
Saturday 10am - 5pm