Our Columbia store is open for walk-ins Tue-Sat 10 AM -5PM

FREE Shipping for orders > $50 ( USA only)


Privacy Policy

We at Pen Boutique Limited understand that the information provided by you to us is extremely confidential and we follow all procedures and measures to treat your personal information with the finest standards pertaining to security and safety.

This website is operated by Pen Boutique Ltd and this privacy policy applies to all the users of this website (Please note that a user of website also applies to those who are not registered with us or is just browsing this site). Kindly read the privacy policy before you shop online to understand how we care about the personal data you provide to us.

What information do we share?
We do share some information for shipping and fulfillment of your order. Our orders are processed by very reliable sources like Fedex(www.fedex.com) , UPS (www.ups.com) and USPS(www.usps.com). Please visit their respective sites for further questions on their privacy policy .

Your credit/debit card information is sent to Payment Merchants like Visa,MasterCard,
Amex for processing payment and be rest assured they have the highest standards of security . Also the information is directed to their site from our site via Comodo Secure agent (Please See Security Policy for more information www.penboutique.com/security) . We do not keep any of your credit card/ debit card information in our disks or anywhere. It is stored with your credit card company merchant only .

Pen Boutique Ltd also reserves the right to employ authorized third parties to execute services to improve the existing website ,develop marketing techniques and provide customer care services. In such cases the authorized third parties accesses certain personal information in order to provide you a better shopping experience.

Pen Boutique Ltd may also be constrained to provide information to law enforcement inquiries or government officials. In such case where the law enforcement agencies demand personal information in connection with any criminal, fraud activities or general inquiry, we are obliged to disclose available data without prior permission of the customer.

What are cookies ? How to use them ? How not to use them? Will it affect my transaction ?
Cookies are information stored in the computers hard disk for maintaining sessions and remembering certain facts . This also helps the computer to remember you the next time you browse our site. Its also used to keep track of the items on shopping cart ,store address (If you select the Remember Me Option) . Cookies do not store sensitive information like Credit Card number or Security Code . If you feel not so happy using cookies you can block cookies (Blocking cookies depends on the browser you are using. The option to block cookies is usually available under Tools -> Internet Options (or Option) -> Privacy ). Blocking cookies may have some adverse affect on your shopping but you can always feel free to contact us at (410) 992 3272 to place the order after selecting your desired product from our site .[Please keep the SKU number shown on the product ready ]

What about Emails ? Will this information be shared ?
Email are taken down from user either to subscribe to newsletters or to send order processing/tracking information to user. Pen Boutique Limited does not reveal or share email to other agents and we reassure that you will not receive that extra junk mail in your inbox for the reason of using our site. When you opt to subscribe to the newsletter ,you would receive mails from Pen Boutique with exquisite product offers and Sale/Contest information throughout the year. If you want to opt out of the newsletter you can do so by sending reply unsubscribe email to any subscriptions that you see.

Will the Privacy Policy change? How will I come to know about it ?
Pen Boutique Limited reserves the right to change the privacy policy either by adding ,removing or modifying sections of this policy anytime without notification . The policy would be updated in the website and we do not inform customers regarding the change.

What are Policy Pertaining to Gift Certificate ?
Gift certificate requires you to provide the name and email address of the recipient. The email address provided will not be used for any kind of subscription and the address provided by you would be shared with delivery agents for delivery of the gift certificate.

What are the policy relating to Children?
The users of this site must be above 18 years old to use this site. If you are below 18 years old please use our service along with your parents or guardian. We do not collect any information about visitors whose age is below 18 .

How is product Review Information Shared ?
We like to get feedback/review from our valuable customers regarding the products. If you like to post a review we would request you to enter your Name, email address and geographical location. Your email address will not be visible to others but you name and location would be visible to other users of the site. Please do not disclose any personal information about you in the review. We are not responsible for any such information given by you and we strongly suggest you not to use unclean words while posting any reviews. Pen Boutique Ltd. Reserves the right to modify /delete your review in the event of abusive language usage. We believe you can post some reviews helpful to others. Your consent.

By using our site, you consent to our privacy policy.

What are your terms and conditions?
You can get detailed information on Terms and conditions at this link.

Do you have more questions ?
You can contact the Pen Boutique staff at support@penboutique.com with your questions and concerns regarding privacy policies and security concerns.