Shipping Policy - Pen Boutique Ltd
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Shipping Policy

How much is the cost of shipping?

To view the shipping cost you may add items to your cart, and through the checkout process may see the different shipping methods and costs before placing an order. We use USPS and FedEx.

 

How do I qualify for free shipping?

We offer free shipping for any order that has a subtotal of $75 or more after discounts and before tax. 

 

Can I expedite my order?

If you would like to expedite your shipping we offer USPS Priority Express, FedEx Overnight, 2nd Day shipping, and an express saver which is approximately 3 days for an additional charge.  FedEx expedited orders received before 12 PM, and USPS Priority Express received before 10 AM EST will go out same day (this is for in-stock items only). Please call us if you have any questions. Please note that we do not ship on the weekends. 

We can also arrange for Saturday deliveries, but please call (410) 992 3272 and we can arrange it accordingly. Saturday delivery does cost more than standard overnight because it is considered a priority shipment and not a standard one. 

For Hawaii and Puerto Rico residents, we do offer USPS shipping options that are more cost-effective compared to FedEx as they only offer 2nd day and Priority Overnight.

 

How soon can I expect my order?

Our standard turnaround time to get our orders shipped out is approximately 1-3 business days. Once your order is shipped, the estimated delivery time will depend on the shipping method you chose during checkout and where the package is getting delivered to. When your order is shipped you will also receive a confirmation email with a tracking number. 

 

What can delay my order?

If your order is considered high-value ($1000+), the turnaround time may vary as it requires additional verification due to our safety to security protocols to protect our customers and our company. Please call us if you have any questions. 

Orders flagged for issues such as fraud will also have to be reviewed before shipping, and we will reach out to you with a follow-up email or phone call to look further into the situation. 

Orders with different billing and shipping addresses may also need additional review time as well, or if the address provided is insufficient. 

Items that need engraving normally have a longer turnaround time. We recommend contacting us about engravings as well, either by our customer service email or by phone. 

Orders placed on a Friday may not get shipped until Monday, as we do not ship on the weekends. 

Occasionally we also may get delayed shipments for products, and if this were to happen, we would contact you with an updated ETA. 

All our items have an ETA under the "Add to Cart" button. Items showing a 1-2 business day ETA mean that we have the item ready to be shipped. Items showing a 5-7 business day ETA mean we are waiting on that item to be delivered to us.

For Pre-Order items, we try and make sure to update customers regularly on when we expect the items to come in as well. 

During the holiday season, these estimates can vary and change greatly. We get an overwhelming amount of orders, and our shipping carriers are also handling a high volume of deliveries as well. We try our best to make sure to process as quickly and efficiently as we can. We appreciate your patience and understanding during this time of year! 

Weather can also have a huge impact on delivery times. If we are having inclement weather, we try to update our website and social media to reflect the impact on us and our shipping. 

 

Will I need to sign for my delivery?

If your delivery is over $500 we require a direct signature for delivery regardless of any waivers you have from FedEx®. These requirements are for your protection. Please ensure that you are available to take the delivery. If you want to make any special arrangements then please call us at (410) 992 3272. 

 

What happens if I provide you with the wrong address?

Please contact us immediately if the address on the order is wrong. As long as the order has not been shipped, we normally are able to change the address for you. If the order does get shipped, we cannot guarantee we can change the address through the chosen carrier or will receive the package back. However, we will try our best to work with the carrier for a resolution. If the order gets delivered to the wrong address because the wrong address is provided, unfortunately, we are not responsible and would not be able to offer reimbursement. 

 

What if my package gets lost, stolen, or damaged during shipping?

If any of these things were to happen, please contact us immediately and we will review the situation. Unfortunately, sometimes this process can take longer than expected as we normally have to find a solution with the carrier, but we do our best to find a resolution as quickly and smoothly as we can. 

 

International Shipping: Pen Boutique does ship internationally. Please see our international shipping section/page for the full details.

Shipment made by USPS International First Class are not guaranteed and cannot be tracked after the shipment leaves USA.  We are not responsible for the delay or non delivery.  If you want guaranteed delivery please use USPS priority mail or FedEx.  It is a cost effective way of shipping to many countries, so please use it at your own discretion. 

Please note that different countries charge their own taxes and fees for shipments, and we are not liable for these charges. We also do not know how much they cost.