International Orders may encounter additional brokerage fees, customs fees, duties, local taxes or other country-specific fees. Please check with your country's customs office for more details. Pen Boutique is not responsible for these additional fees, they are the responsibility of recipient. When you buy from us, you pay only the price of the items in your order and the shipping fee. Any additional charges come directly from your domestic government.
International orders can only be shipped to the exact billing address of the card holder on file with the issuer of the credit card. Pen Boutique reserves the right to cancel the order if there is any reasonable suspicion of fraud. We use purchase metadata such as IP addresses and payment attempts to highlight suspicious orders. Any fraudulent charge is automatically reported to Interpol.
All international orders are prepared with the relevant customs documentation completed, which should help your order to make it into your home country without any undue delays.
First time international customers are asked to provide some form of ID to verify that they are who they claim to be and aren't using stolen payment information. We do this to protect our customers from fraud and simplify the order vetting process.
Why Buy from Pen Boutique?
1) Authorized Dealer – Pen Boutique is an authorized dealer of all the products we carry. This means that all our merchandise is genuine, and we have excellent access to manufacturers for repairs and backorders.
2) Excellent Shopping Experience: Penboutique.com offers a convenient and easy to use shopping interface. Our website is immensely popular with our users and we strive to make it better every day. Checkout is securely handled by Stripe, and saves none of your sensitive financial information.
3) Nominal Shipping Charge: The price we charge for international shipping is the actual price we're charged by the carrier to ship your order, which is why it's calculated at checkout. We don't make any money off of shipping or upcharge our customers.
4) Correct Clearance Documents for International Shipment: We have decades of experience shipping internationally, so you can trust us to handle all the customs paperwork correctly. This ensures that your order won't be held up at customs when it enters your country.