Terms & Conditions
Pen Boutique Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard, Discover, and American Express. We also accept PayPal. We do charge immediately after you place the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All the shipments shall be done via USPS or Federal Express. We do ship internationally but the shipping charges vary. Please add your item to the cart and checkout and it should calculate automatically giving you the options. Please note that the customer is responsible for any Duty or Import taxes that may be charged by the receiving country. Shipping charges may vary for certain heavier items. You will be notified of any increased charge. We do not charge any handling fee. Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . However, in some circumstances, we may have to delay your order. Rest assured we will inform you immediately on this. International orders are given additional scrutiny of authenticity.
Shipment made by USPS International First Class is not guaranteed and cannot be tracked after the shipment leaves USA. We are not responsible for the delay or non delivery. If you want guaranteed delivery please use USPS priority mail or FedEx. It is a cost effective way of shipping to many countries, so please use it at your own discretion.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from within the United States sales tax will be applied to all in-state orders. Our business is operated from the state of Maryland All other orders are tax-free, please make sure to click the exempt box to reduce the tax to zero.
Credit Card Security
We are very much concerned about security. When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We guarantee your satisfaction. All items come with a 45-day return policy except for clearance, sale, engraved or special order items. If you need to reach us, please email us at firstname.lastname@example.org, telephone 1-410-922-3272 (international), or fax 1-410-922-3274. You mail also contact via mail at 5560 Sterrett Place Suite 115 Columbia MD 21044.
Pen Boutique Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. Blocking cookies may have some adverse effect on your shopping but you can always feel free to contact us at 1-410-922-3272 (international) or fax 1-410-922-3274 to place the order after selecting your desired product from our site. [Please keep the SKU number shown on the product ready]
All items can be refunded for a full refund with 45 days of purchase. We apologize that Sale items, Clearance items, engraved items, and special orders cannot be returned.