Have only positive feedback and on every aspect of the transaction and the resulting pen. Clerks whom I spoke with on phone were flawless, went above and beyond. Our order, a fountain pen and a bottleof coloredink arrived very quickly. It was a beautiful gift for a family member who loved it!!!. Pen Boutique engraved a name on it for us in a foreigh script. Not only was the pen perfect bit its box madr a grrat presentstion too. It was perfect. I will be buying more beautiful pens as gifts in the future. A beautiful pen is a great gift doable for EVERY budget! Pen Boutique gets a "10" out of 10 from me. THANK YOU looking forward to next order!