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Pen Repair Info

Acme Studios
*One Year Warranty on any manufacturer’s defects
ACME Studios, Inc
PO Box 89
Kula, HI 96790
customerservice@acmemailbag.com

Aston Leather
*Lifetime Warranty on Normal Wear and Tear
Aston Leather
34 34th Street, 3rd Fl, Unit #1
Brooklyn, NY 11232
888-278-6611
service@astonleather.com

Aurora
Kenro Industries
393 Jericho Turnpike
Suite #2
Mineola, NY 11501
#516-741-0011
for service: https://www.kenroindustries.com/repairs/

 

Caran d’Ache
*See Certificate Included in Product
Creative Art Materials
236 Raceway Drive, Unit 5
Mooresville, NC 28117
704-664-1427

Karen Divis is our contact - 
kdivis@creativeartmaterials.com

 

Conklin
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

Cross
*Lifetime Warranty

A.T. Cross Company
299 Promenade Street
Providence, RI 02908 USA
Repair Svc Ctr: 
800-561-1621
https://www.cross.com/en/help/customer-service/lifetime-warranty

 

Dalvey
Kenro Industries
393 Jericho Turnpike
Suite #2
Mineola, NY 11501
#516-741-0011

 

Diplomat
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888 or 
1-800-274-9232

ST Dupont
For Repairs:
Art Brown International Luxury Shop
Jewelry Plaza
20 W 47th St # 20R
New York, NY 10036  
Phone: (212) 921-1144
EMAIL: contact@artbrown.com

 

Edison Pens
10319 Wikel Road
Milan, OH 44846
(419) 433-2362
brian@edisonpen.com
http://edisonpen.com/our-guarantee

Esterbrook
Kenro Industries
393 Jericho Turnpike
Suite #2
Mineola, NY 11501
#516-741-0011

 

Faber Castell/Graf Von Faber Castell
Repair Address:
Faber Castell
Attn: Repairs
9450 Allen Drive
Suite B
Cleveland, OH  44125
# 800-642-2288

 

Fisher Space Pen Company
Attn: Consumer Services
711 Yucca Street
Boulder City, NV 89005
702-293-3100
weborders@spacepens.com
http://www.spacepen.com/return-policy.aspx

Kaweco
Two Year Warranty
Elite Accessories Ltd, Inc
441 Vine Street #1036
Cincinnati, OH 45202
630-945-2710
630-513-0148 (fax)
eliteacc@aol.com

Lamy
Bob Nurin
4729 E Sunrise Drive PMB #406
Tucson, AZ 85718
repairs@lamyinc.com 
Contact phone: 520-395-0183 

Leonardo
Located in Italy
sales@leonardopen.com

Maiora
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form


Metropolitan Museum
*Lifetime Guarantee
Hampton-Haddon Marketing Corp
Repair Department
4700 Wissahickon Avenue
Philadelphia, PA 19144
215-438-1200
customerservice@hamptonhaddon.com
 
Montblanc
800-995-4810
For pens shipped to MB to be engraved/
repaired/nib switches:
15100 Trinity Blvd Ste 300
Fort Worth TX 76155

 

Montegrappa
Kenro Industries
393 Jericho Turnpike
Suite #2
Mineola, NY 11501
#516-741-0011
for service: https://www.kenroindustries.com/repairs/

Monteverde
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888 or 
1-800-274-9232
www.yafa.com - Click here for a repair form

 

Opus 88

Located in Taiwan. But 5 years warranty and super helpful
Email: jingi@ms13.hinet.net

Parker
Two Years Against Defects
email: sas.us@newellco.com
PARKER/WATERMAN SERVICE CENTER
4110 PREMIER DRIVE
HIGHPOINT, NC 27265
U.S. 800-237-8736
http://www.parkerpen.com/en-US/contact-us

 

Pelikan / Porsche
Chartpak Inc.
If USPS - use this address:
1 River Road  Leeds, MA 01053
If FX, UPS or DHL send to:
24 Spring Street Florence, MA 10162
Phone: 1-800-628-1910 
penrepair@chartpak.com
Pelikan repair & service instructions PDF
https://www.pelikan.com/pulse/Pulsar/en_US_INTL.Pelikan.displayContactForm.219944.form.customerService./contact-consumer-service

 

Pilot / Namiki
Pilot Corporation of America
Attn: Repairs
3855 Regent Blvd
Jacksonville, FL 32224
Repairs: 904-565-7600
http://pilotpen.us/faqs

 

Pineider
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

Platinum
Luxury Brands, LLC
132 Leah Lane
Troutman, NC 28166
Phone: 980-276-0020
http://luxurybrandsusa.com
info@luxurybrandsusa.com

 

Retro 51
*One Year Limited Warranty
Retro 1951, Inc
Warranty Department
750 International Pkwy #105
Richardson, TX 75081
972-479-1405
sales@retro51.com


Rotring
U.S. 800-237-8736
Email: sas.us@newellco.com
https://www.rotring.com/us/contact-us

SCHON Design
Email: schondsgn@gmail.com


Sailor / Penlux / Taccia
US distributor is Itoya:
800 Sandhill Avenue
Carson, CA USA 90746
T: 310.527.4170


Sheaffer
*Limited Warranty
A.T. Cross Company
299 Promenade Street
Providence, RI 02908 USA
Repair Svc Ctr: 
800-561-1621
https://www.cross.com/en/help/customer-service/lifetime-warranty  

Schmidt
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

Stipula
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

 

TWSBI
twsbiinc@gmail.com
TWSBI USA: 
3904 Del Amo Blvd. #804
Torrance, CA 90503

 

Visconti
*Repair on Material or Workmanship for Two Years
USA: Coles of London Service
8510 McAlpine Park Drive, Suite 107
Charlotte, NC 28211
contact@colesoflondon.com
http://www.visconti.it/uk/guarantee/pens.asp
 
Waterman
email: sas.us@newellco.com
PARKER/WATERMAN SERVICE CENTER
4110 PREMIER DRIVE
HIGHPOINT, NC 27265
U.S. 800-237-8736
http://www.waterman.com/en/content/19-international-warranty
 
Waterford
*Lifetime Guarantee
Hampton-Haddon Marketing Corp
Repair Department
4700 Wissahickon Avenue
Philadelphia, PA 19144
215-438-1200
customerservice@hamptonhaddon.com

Yookers
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888 or 1-800-274-9232