We are committed to 100% customer satisfaction. When you shop at PenBoutique.com, we want to ensure you're completely happy with your purchase. We take pride in the quality of our products and strive for your full satisfaction.
30-Day Return Policy
Our return window is 30 days from the date of purchase. Please include a copy of your invoice and ensure all original packaging and literature are provided. We are happy to offer a credit, exchange, or refund, minus shipping charges. If you receive a defective item, we will send you a shipping or return label via email to send it back to us. Please contact us to arrange the FedEx/UPS return label. For international orders, refunds are issued only in U.S. dollars. We are not responsible for exchange rate differences.
Fountain Pen Return Policy
Fountain pens are special, and once filled, they are difficult to resell upon return. When purchasing a fountain pen, it is recommended that you test it by dipping the nib in ink. If you use the supplied cartridges or fill it with ink, we must send the pen to the manufacturer's repair facility to resell it. We want to ensure all our customers receive a brand-new, unused pen. Therefore, we charge a nominal 20% restocking fee to cover repair and shipping costs to the manufacturer's repair center. These pens are then resold in our outlet store. Please note that the restocking fee applies only to fountain pens that have been filled with ink. If you have any questions, please contact us.
Return Merchandise Authorization(RMA#)
All returns under Return Policy requires an RMA (Return Merchandise Authorization) number. To obtain RMA# please call our customer service at (410) 992 3272 Option:2 or email us with CONTACT US form. Please include /have your Order#/web order# ready.
If an Item is returned to us without an prior authorization number,there would be a 20 % straight restocking fee (Based on the condition of the product,if the product is damaged,there would be no refund).Also,the item should be received within the window of 45 days after you receive the product.
RMA's are valid for 15 days to send it back and will be not eligible for return after 15 days. Return your product to:
Pen Boutique Limited (H.O.) Attn: Returns Department/RMA#________ 5560 Sterrett Place Suite 101 Columbia,MD 21044
Return Exclusions:
We cannot accept returns on
- Special Orders
- Engraved Items
- Corporate Orders
- Limited Editions where a factory seal on the packaging has been broken by customer
- Limited Edition Fountain Pen which is inked. These pens needs to be sent back to the manufacturer for repair since most of them are piston filled and the heart opens when the fountain pen is dipped.
- Where the product was new and undamaged and the damage was caused by the customer.
- We will not accept returns of opened Ink Bottles ,Ink Cartridges and refills.Kindly contact customer service without opening the package in case you ordered a wrong item or no longer want the item that you ordered.
How To Prepare A Return:
To return an item purchased from Pen Boutique, please follow these guidelines:
1) Your Return Authorization Code. Call (410) 992 3272 or email us using the contact form and you will be given a Return Authorization Code. Please write down this RMA# on the label while returning to us at the below address. Without RMA# we cannot process the return sent to our return processing address.
2) Package Your Return. Please package your return carefully and address it to the below address. Please do not write anything like Montblanc or Visconti or the description on the package for security reason.:
Pen Boutique Limited (H.O.)
Attn: Returns Department/RMA#________
5560 Sterrett Place,
Suite 105
Columbia,MD 21044
2) Insure Your Package: Please insure your package to the appropriate value. When you send expensive items, please make sure that you insure it properly so that you can claim the value when it is lost. Generally for orders above $100, insurance is recommended.
